RETURN
Please consult our return and recycling fee policies below. The extended return period also covers engagement rings, wedding bands, and made-to-order fine jewelry purchases, but please be aware that a recycling fee will apply to your refund if you do not opt for a gift card refund.
Loose diamond purchases can be returned within 14 days of delivery.
Just like our diamonds, we want you to shine brightly and be completely satisfied with your jewelry. If, for any reason, you’re not happy with your fine jewelry, engagement rings, or wedding bands, you can return them for a refund to the original payment method or a gift card within 30 days of delivery. To be eligible for a refund, the item must be returned in its original condition and packaging, along with all the original documentation. However, there are some exceptions to what we can accept for returns. This includes personalized fine jewelry, rings that have been modified or resized for you, jewelry that’s been altered by a third-party jeweler, any “Cut for You™” GRAND ARCANUM JEWELRY-created diamond orders (unless the diamond is a Round Brilliant, Oval, Emerald, Pear, Radiant, Cushion, Marquise, Trillion, Asscher, Princess, or Elongated Cushion less than 5ct), and custom-designed jewelry made just for you.
A GRAND ARCANUM-created loose diamond purchased through GRANDARCANUMJEWELRY.com can be returned within 14 days of delivery for a full refund to the original payment method unless it is a Cut For You™ GRAND ARCANUM-created diamond. A Cut For You™ GRAND ARCANUM JEWELRY-created diamond can only be returned within 14 days of delivery if it is a Round Brilliant, Oval, Emerald, Pear, Radiant, Cushion, Marquise, Trillion, Asscher, Princess, or Elongated Cushion less than 5ct. Each diamond must be in its original condition, accompanied by the original purchase receipt and Diamond Certificate, and must not have been previously set. Please note that the second loose diamond purchased through GRAND ARCANUM JEWELRY.com is considered a final sale.
All returns require a Return Merchandise Authorization and a reason for return. Refunds are typically processed within 10 business days of receiving the items.
GRAND ARCANUM JEWELRY offers free return shipping for all orders from the US, Canada, European Union, and the United Kingdom.
Returns & Recycling Fees
We prioritize sustainability in our fine jewelry, considering every step of the creation process as crucial as the final product. When returning an engagement ring, wedding band, or made-to-order fine jewelry design, we will unmount the diamond(s) and recycle the metal. To cover this process, a recycling fee of $350 USD will be deducted from each engagement ring refund, and a recycling fee of $100 USD will be deducted from each wedding band and made-to-order fine jewelry item. This fee supports our sustainability commitments. Additionally, each engagement ring and wedding band purchase includes Our Lifetime Care Package, which allows for complimentary resizing within one full US size.
If you return your engagement ring, wedding band, or made-to-order fine jewelry design with the intention to repurchase, we will refund the full amount (minus the engraving fee if applicable on wedding bands and engagement rings) to a gift card. Please note that a GRAND ARCANUM JEWELRY digital gift card is non-refundable, has no expiration date, and can be used for any design on our site.
United States
For all fine jewelry purchases, loose diamonds, and engagement and wedding rings, please complete this form to request a return. Remember that all returns require a Return Merchandise Authorization and a reason for the return.
Canada, European Union, and United Kingdom
Use this form to request a return for jewelry, loose diamonds, and engagement and wedding rings. The same applies here – all returns require a Return Merchandise Authorization and a reason for return. GRAND ARCANUM JEWELRY provides free return shipping for international orders from Canada, the European Union, and the United Kingdom.
Other international returns
To initiate a return from Mexico, Australia, Norway, Switzerland, Japan, Singapore, South Korea, and the United Arab Emirates, please complete this form. Again, all returns require a Return Merchandise Authorization and a reason for return. Please note that we are unable to provide international return shipping for these destinations, so it’s advisable to use a reputable courier service. GRAND ARCANUM JEWELRY cannot be held responsible for packages lost or stolen in transit during the return process. While duty and tax payments will be refunded, the shipping fee is non-refundable.
If your engagement ring or wedding band doesn’t fit perfectly, Our Lifetime Care Package includes one complimentary resize up to one full US size up or down, by the quarter, half, or full size (2 sizes up or down by the half or full size in European and UK sizes).
Please reach out to GRANDARCANUMJEWELRY@gmail.com to start the resize, return, or reset process.